At Paws& Purposes, we understand that every cat has their own taste—and we want both you and your furry friend to be happy with your order. Whether it’s a flavor issue, a damaged item, or just a change of mind, we’ve got you covered with a flexible and transparent return and exchange policy.
🕒 Return Window
You may request a return, exchange, or refund within 14 days of receiving your item. This includes the time it takes for the item to reach our warehouse.
🔁 What Can Be Returned or Exchanged
Eligible for return/exchange/refund:
- Rose Gold 1KG
Not eligible for return:
- Trial sizes (Rose Gold 250G)
- Freeze-dried snack series
- Gift cards
- Accessories
- Clearance/sale items
✅ Return Conditions
To be eligible for a refund or exchange, please ensure the following:
- Item must be in its original condition — unopened.
- Returns must be initiated within 14 days of receiving your order.
- For opened kibble, up to 90% partial refund will be issued (as long as the product is returned in good condition).
🧾 Refund Details
For New & Unopened Packaging:
- You’ll receive a 100% refund once we receive and inspect the item.
- Refunds are processed within 5–7 working days.
For Opened Packaging:
- You’ll receive up to 90% partial refund (According to the remaining).
- Refunds are processed within 5–7 working days after inspection.
🍗 Flavor Exchange
Not vibing with the flavor? No worries!
- Contact us via WhatsApp and we’ll arrange a flavor exchange (limited to eligible products).
- Our team will walk you through the simple steps.
🚚 Return Shipping
- Use your local postal service with standard shipping.
- Keep the proof of postage until we confirm receipt.
- Return shipping fees will be covered by the customer unless the product is faulty.
📸 Faulty or Defective Items
If your item arrives damaged or defective:
- Email us at [email protected]
- Include a brief description and photo of the defect.
- Our team will assess the situation and advise you on the next steps.
(In some cases, returning the item might not be necessary.)
📦 Important Notes
- All returns remain your responsibility until received at our warehouse.
- Please include your original invoice or order reference in the return package, if possible.
- Returns take 4–6 business days to process once received.
💬 Need Help?
To request a return or exchange, simply:
👉 [Click here to WhatsApp us]
or
📧 Email: pawspurposes@gmail.com
We’ll be happy to assist you with any questions!