At Paws & Purposes, we’re committed to delivering your order as efficiently and safely as possible. Below is everything you need to know about our shipping coverage, fees, timelines, and more.
🌏 Shipping Locations
We currently ship to the following regions:
West/East Malaysia & Singapore
🌍 Want us to deliver to your area?
Let us know at [email protected] – we’re always exploring expansion opportunities!
🕒 Order Processing Time
- Orders are processed within 48 hours of purchase.
- Orders placed on weekends or public holidays will be processed on the next business day.
💸 Shipping Fees
Malaysia
- West Malaysia:
RM8 shipping fee for orders under RM100
Free shipping for orders above RM100 - East Malaysia:
Shipping fees vary based on weight - Logistics Partner: NinjaVan
Singapore
- Shipping fees vary depending on the total order weight.
- Air shipping used for faster delivery.
🚚 Delivery Timelines
Malaysia & Singapore (Estimated)
- West/East Malaysia & Singapore:
7–15 business days
(Delays may occur due to customs, weather, or courier-related issues.)
🔍 Order Tracking
- Once your order is shipped, you’ll receive a tracking email to monitor your parcel’s journey.
- If you do not receive tracking info within 3 days, please contact us at pawspurposes@gmail.com.
🏠 Address Accuracy
Please ensure all shipping details are correct at checkout.
We are not liable for:
- Delays caused by incorrect or incomplete addresses
- Failed deliveries due to customer absence or unreachable contacts
📦 Lost or Damaged Items
While we take great care in packing, once your order leaves our warehouse:
- We are not responsible for any damage or loss during transit.
- We recommend contacting the courier directly for claims.
- Still need help? Reach out to our support team — we’re happy to assist where possible.
❌ Order Changes & Cancellations
All orders are final once confirmed. We are unable to cancel or modify orders after confirmation due to real-time processing.
💬 Questions?
If you have any questions about shipping, feel free to contact us:
📧 Email: pawspurposes@gmail.com
📱 WhatsApp: (+60) 17-451 2347
We’re always here to help!